Another Award: Customer Service Excellence

"TOP SERVICE Germany 2019" – optoVision among the top service leaders in Germany.

optoVision is proud to be awarded the TOP SERVICE Germany 2019 quality label.

The independent consulting firm ServiceRating analyzed and rated its customer service and services. The result: optoVision is one of the top service companies in Germany across all industries and company sizes.

Axel Kellersmann, Managing Director of optoVision: "optoVision stands not only for the best quality "Made in Germany" but also for the best service in the industry. In order for this to remain so, we must and want to continuously work on ourselves and our services and processes. That is why we have decided to have our service analyzed and evaluated independently by the company ServiceRating, in order to compare it with companies in other industries and further optimize it through "best practices". But of course we are also pleased that our customers have already rated us one of the best companies in Germany".

Zeljko Klaric, Head of the Service Center at optoVision, is also very satisfied with the project, as a critical review of all processes by ServiceRating together with management lead to improvements for immediate implementation.

Focusing on products and services "Made in Germany" as well as short delivery ways, thanks to the central location in Germany, optoVision sets itself the goal to support independent opticians against the competition such as chain stores and online retailers. The latest award strongly demonstrates by means of reliable and independent surveys that the lens manufacturer is on the right track. It is now a question of continuing to successfully pursue this path in view of changing customer requirements and ever-new challenges.